Not satisfied with your purchase?
Your satisfaction is our priority, which is why you can return your purchase for any reason and receive a full refund.
Buy your products with peace of mind and try them for 30 days, if you're not satisfied, we'll refund you.
30 day money back guarantee
Return Status Update Email
Dedicated support team
Simple and fast
Your satisfaction is our priority; that's why you can return your purchase for any reason and receive a full refund.
Open your request
in a few seconds
Visit our returns center and open your request in a few seconds. You will only need to enter your order number and email.
Ship your product
Ship the product you wish to return according to the instructions provided to you via email.
Receive a refund
Once the product is delivered to us, we will process the refund using the same payment method used during the purchase.
Contact us at support@nalagirl.com and we will provide you with your order number again
If you paid cash on delivery, you will be asked to provide an IBAN for the refund bank transfer.
You have 30 days from the delivery date to submit your return request. From the moment you submit the request, you have 14 days to return the product.
We are dedicated to managing returns quickly. The procedure will be completed approximately 7 working days from the date we receive the product. You will receive updates and communications regarding the status of your return via email. Our team is always available to provide further information and updates; contact us at support@nalagirl.com
Yes, contact us at support@nalagirl.com
