You can track your shipment using the tracking code you received via email.

If you can't find the email, you can access your profile using the email address you used when placing the order. You will find all the details of your order there.

We process orders from Monday to Friday.

If you purchase by 12:00 PM on a working day, your order will be processed on the same day.

Orders with an Italian destination are delivered within 1-2 working days from the time of processing, with the exception of some locations that require 3 working days.

Orders with a European destination are delivered within 1-5 working days.

Orders with an extra-European destination are delivered within 2-7 working days.

Shipping to Italy is free for all orders equal to or greater than €30.00.

The shipment of orders of less than €30.00 costs €6.90.

Shipping to the European Union has a cost of €10.00.

Shipping to non-European Union destinations costs €20.00 (customs duties and charges are always the responsibility of the customer).

Cash on delivery (cash payment on delivery) is available only for orders to Italy and costs €4.90.

Contact our customer service at support@nalagirl.com indicating the order number in the subject of the email and indicating the damage found in the body of the email.

If the package is evidently damaged upon delivery, it is advisable to accept the courier's delivery with reserve.

If after the first delivery attempt the courier has not found you, he will make a new delivery attempt on the next working day.

If the second delivery attempt is also unsuccessful, contact customer service at support@nalagirl.com to receive instructions on how to receive your order.

You can use

• Credit or debit cards,
• PayPal (for the full amount or 3 installments),
• Klarna (3 installments),
• Satispay,
• or pay cash on delivery by selecting the "Cash on Delivery" payment method.

The Cash on Delivery service is only available for Italy and costs €4.90.

If the payment fails, we advise you to contact your bank to rule out any problems with your card.

It could also be a blocked transaction due to suspected fraud (this can happen with high value transactions).

If the problem is not related to your bank or card, please try your payment again, making sure you enter your details carefully. If you continue to have problems contact our customer service.

Once the payment has been made, it is not possible to change the payment method.

Yes, it is possible to pay on delivery by selecting the "Cash on Delivery" payment method.

The "Cash on Delivery" payment method is not compatible with the "Pickup Point" shipping method.

The service fee for cash on delivery is €4.90.

Yes, you can pay in 3 installments with Klarna or PayPal.

The total amount of your order will be divided into 3 equal installments; the first payment will be immediate, while the others will be due every 30 days.

Each product page informs you if the product is available for purchase or if it is out of stock.

If you see the "ADD TO CART" button active, it means that the product is available for purchase.

If you see the wording "OUT OF STOCK" the product is not available for purchase. You may still see the wording "TELL ME WHEN IT'S BACK AVAILABLE" (or similar variant), in this case the product is temporarily unavailable but will be back soon. By clicking on this button you can leave your email address to receive a notification as soon as it becomes available.

You will find all the necessary information (tracking code and courier in charge) in the email notification of successful order fulfillment.

You will receive an email notification with each update of the shipping status.

You can also access your profile and view the status of your order at any time.

You can cancel your order if it hasn't already been processed for fulfillment.

To request cancellation, you must send an email to support@nalagirl.com , specifying that you intend to cancel the order and indicating the order number, name and surname.

In the event that the order has already been processed and the intention to cancel the order remains, please contact support for support.

You can change your entire order or just part of it. The change can only be made if the order has not yet been processed for fulfillment.

For help changing your order, contact support@nalagirl.com

If you are not satisfied with your order, you can return it within 30 days of your product's delivery date. No justification required.

You can submit your request from the dedicated portal. Click here to go to the portal.

Replacement or repair of a defective product can be requested whenever the consumer finds an evident manufacturing, production, or storage defect that significantly impairs its functionality or value.

You can request a replacement on your own through our portal if it has been less than 30 days since delivery. If it has been more than 30 days since delivery, you can contact support@nalagirl.com, indicating your order number.