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We ship from Monday to Friday.

Orders with destination Italy are delivered in 1-3 working days.

Orders with a European destination are delivered in 2-5 working days.

Orders with destinations outside Europe are delivered in 4-7 working days.

Shipping to Italy is free for all orders equal to or greater than €30.00.

The shipment of orders of less than €30.00 costs €6.90.

Shipping to the European Union has a cost of €10.00.

Shipping to non-European Union destinations costs €20.00 (customs duties and charges are always the responsibility of the customer).

Cash on delivery (cash payment on delivery) is available only for orders to Italy and costs €4.90.

Contact our customer service at support@nalagirl.com indicating the order number in the subject of the email and indicating the damage found in the body of the email.

If the package is evidently damaged upon delivery, it is advisable to accept the courier's delivery with reserve.

If after the first delivery attempt the courier has not found you, he will make a new delivery attempt on the next working day.

If the second delivery attempt is also unsuccessful, contact customer service at support@nalagirl.com to receive instructions on how to receive your order.

Various payment methods are available on nalagirl.com.

You can pay by:

- Credit or debit cards .

- PayPal .

- Apple and Google pay .

- Scalapay , the innovative method that allows you to divide the amount of your payment into 3 interest-free installments up to a maximum of 2000 EURO. These installments will be charged to your credit or debit card every 30 days.

- Cash , by selecting the "cash on delivery" payment method. The service costs €4.90 and will be performed by the courier upon delivery of the shipment.

We guarantee maximum security of payment services, we select only protected and reliable services.

If the payment fails, we advise you to contact your bank to rule out any problems with your card.

It could also be a blocked transaction due to suspected fraud (this can happen with high value transactions).

If the problem is not related to your bank or card, please try your payment again, making sure you enter your details carefully. If you continue to have problems contact our customer service.

Once the payment has been made, it is not possible to change the payment method.

Yes, it is possible to pay on delivery by selecting the "cash on delivery" payment method.

The cost of the service for payment on delivery is €4.90.

Yes, Nala offers the possibility to pay in 3 installments with Scalapay and PayPal.

The total amount of your order will be divided into 3 installments of equal amount, the first installment will be immediate, while the others every 30 days.

Each product page informs you if the product is available for purchase or if it is out of stock.

If you see the "ADD TO CART" button active, it means that the product is available for purchase.

If you see the wording "OUT OF STOCK" the product is not available for purchase. You may still see the wording "TELL ME WHEN IT'S BACK AVAILABLE" (or similar variant), in this case the product is temporarily unavailable but will be back soon. By clicking on this button you can leave your email address to receive a notification as soon as it becomes available.

You will find all the necessary information (tracking code and courier in charge) in the email notification of successful order fulfillment.

You will receive an email notification with each update of the shipping status.

You can also access your profile and view the status of your order at any time.

You can cancel your order if it hasn't already been processed for fulfillment.

To request cancellation, you must send an email to support@nalagirl.com , specifying that you intend to cancel the order and indicating the order number, name and surname.

In the event that the order has already been processed and the intention to cancel the order remains, please contact assistance for support.

You can change your entire order or just part of it. The change can only be made if the order has not yet been processed for fulfillment.

For help changing your order, contact support@nalagirl.com

If you are not satisfied with your order, you can return it within 30 days from the delivery date of your product. No justification required.

The replacement or repair of the defective product can be requested whenever the consumer finds an evident production, manufacturing or storage defect which significantly affects its functionality or value.

To request a replacement contact support@nalagirl.com . indicating the order number.

We ask that you always refer to the Terms of Service.

Ease of purchase, with variety of payment and financing options.

Free and fast standard delivery.

Easy return within 30 days.

Assistance service from Monday to Friday from 9.00 to 18.00

2 year warranty on all products.

If you need support for your product, contact Nala assistance to find out all the services available to you. Whether your product is still under warranty or not, we're here to help.

Nala Service technicians repair products to the highest standards and use only original parts.

To give you complete peace of mind, Nala offers a 2-year manufacturer's warranty.

If you want to know more about our sales policies, visit the Terms and Conditions page.

You can contact customer service at support@nalagirl.com